Frequently Asked Questions

Before you move in, we'll thoroughly clean your apartment, inspect everything, complete any needed maintenance, and make sure all appliances and utilities are ready for your arrival.

Yes

Call or email our management team. We'll respond promptly and schedule the necessary maintenance.

Maintenance requests are handled promptly by our team. Most non-emergency repairs are completed within 24–48 hours, while emergency issues receive immediate attention.

No. You do not need to be present if you authorize our maintenance team to enter your apartment. Simply grant permission when you submit your maintenance request.

If you're locked out during office hours, contact our office staff for assistance. After hours, call our office line, press 5, then press 2 to reach emergency maintenance for lockout assistance.

Yes! You're welcome to decorate your apartment. Just be sure any changes comply with your lease, and return the apartment to its original condition when you move out to avoid potential charges.

Our community offers resort-style amenities including pools and spa, a 24-hour fitness studio, yoga studio, clubroom, coworking spaces, pet-friendly features, community garden, outdoor kitchens, fireside lounges, package services, parking options, and beautifully landscaped grounds.

The pools and Spas are available for resident use daily from 9:00 AM to 9:00 PM.

Yes, parking is available, including assigned covered parking, reserved covered parking, and attached garages in select units.

Standard appliances include a refrigerator, stove, oven, dishwasher, microwave, and in-unit washer and dryer.

Each apartment includes an in-unit washer and dryer that are already installed and ready for use.

Yes

A pet fee of $50 applies for residents with pets.

Yes, pets are welcome with a weight limit of 50 pounds or less. 

Yes

No, we do not offer furnished apartments. All homes are available unfurnished for residents to personalize and make their own.

We do not offer furnished apartments. To check availability for our unfurnished apartments, please contact our leasing team or visit our website.

Yes, short-term leases are available starting at 3 months. Please contact our leasing team for availability and details.

Yes, we offer corporate leases. Please contact our leasing team for availability and additional details.

The leasing office does not hold resident packages. However, we do offer a package storage facility where residents can securely retrieve their deliveries. 

Phase I: Open 24 hours. Phase II: Open 9:00 AM–10:00 PM.

The fitness center includes Peloton bikes, cardio equipment, strength training equipment, and other workout machines.

Quiet hours begin at 10:00 PM.Yes, rental spaces are available for a fee ranging from $200–$250.

No, tours are complimentary.

Appointments are encouraged, and walk-ins are welcome based on daily availability.

Our management team is available during office hours to assist with any questions or concerns.

You can apply for an apartment through our website by completing the online application.

Applications are typically reviewed within 72 hours.

Up-front costs vary depending on the apartment and lease terms.

We recommend reviewing your lease terms carefully, understanding community policies, setting up renter’s insurance, budgeting for monthly expenses, and keeping open communication with the leasing team. We’re here to help make your first renting experience as smooth as possible.

Rent payments can be made through our online resident portal or other available payment options provided by management.

You can pay your rent online through the resident portal. Log in to your account, select the payment option, and follow the prompts to complete your payment.

Monthly fees may vary depending on your lease and selected services

Residents are required to have liability coverage. Renter’s insurance is encouraged to help protect your personal belongings.

No utilities are included in the monthly rent, Residents are responsible for  utilities.

Water, trash, and sewer are set up by management prior to move-in. Residents are responsible for setting up their own electric service.

Residents are welcome to choose any available provider that meets their needs.

No, we do not currently offer a referral bonus.

Guests are welcome; however, residents are responsible for ensuring their guests follow all community rules and policies.

No, we do not offer price reductions for longer lease terms or advance rent payments.

No, subletting is not allowed. Please refer to your lease agreement for additional details.

Yes, early termination options may be available. A lease break fee may apply, or you may be released from your lease if the apartment is re-rented before the lease term ends.

Rental qualifications include meeting income requirements, passing a credit and background screening, and providing required documentation.

Applicants must have a gross monthly income of at least 3 times the monthly rent.

Income can be verified through pay stubs, bank statements, tax documents, or employer verification.

Credit qualification is based on the applicant’s credit file.

Yes, there are several bike trails nearby, including Taylor Mountain Trail.

Yes, public transportation is available near the community.

Our community is conveniently located near Costco, Target, Trader Joe’s, In-N-Out.

The community is located within the Bellevue Union School District.

A dog park is available on the property, or residents can access a nearby dog park approximately 0.2 miles away.

Residents have convenient access to nearby shopping options, including Costco, Target, Trader Joe’s, and other local retailers.

The nearest coffee shop is Avid Coffee, located approximately 0.8 miles from the property. 

From Highway 101, take the Yolanda and Hern exit and head east toward Kawana Springs Road. Continue on Kawana Springs Road until you reach 1020 Kawana Springs Rd, Santa Rosa, CA 95404. 

The community is located near the intersection of Petaluma Hill Road.